Privacy Policy

Privacy Policy

This Privacy Policy describes the personally identifiable information that Dong Kook Lifescience ("the Company") collects through our Web site and how we use that information.
If you have any questions or comments about this Privacy Policy or our practices regarding your personally identifiable information, please contact us via email or by phone.

1) Items of personal information collected and collection method

Items of personal information collected when providing consultation services for customer support and collection method
A. Collection items (a) Compulsory items: Name, e-mail address, telephone number, service history, cookie, IP
B. Collection Method (a) Users have to personally input the information in the personal information declaration spaces provided in order to use services such as customer consultation, delivery request.

2) Collection of private information and purpose of usage

The company collects the following personal information for the following purposes.
A. For self-verification and personal identification process to allow the use of services such as customer consultation (Name, e-mail) and delivery information
B. For securing smooth communication and management path such as notifications and handling complaints: E-mail, telephone number
C. For marketing and promotion such as commercial information and analysis of connection frequency or statistics on member’s usage of service : Connection log, IP Address

3) Possession and usage period of personal information collected

In principle, your personal information shall be disposed after the purpose of collection and usage of personal information has been achieved. However, it might be required to possess the information for a certain period of time in the cases as below.
A. Collection items (a) Compulsory items: Name, e-mail address, telephone number, service history, cookie, IP in accordance with other laws such as law related to consumer protection of e-commerce
B. Preserved Period : 5 years
Record of customer’s complaint history : 3 years in accordance with other laws such as law related to consumer protection of e-commerce

4) Consignment of handling personal information

The company shall not provide your personal information to any third party in principle.
However, the following exceptions apply.
A. In case the user has agreed in advance
B. In case it is required by law or an investigation institute pursuant to procedures and methods stipulated in the Act for investigation purposes.

5) Rights of users and legal representatives and how to exercise such rights

Any user may withdraw the consent to collection, utilization and conveyance of personal information at any time and may also demand that the following information be tendered for viewing corrected, deleted or suspended processing, in accordance as prescribed in laws or decrees. Once demanded by a user, the Company will immediately take the appropriate actions, as long as such demand is reasonable and well-grounded.

6) Installation and operation of automatic collection of personal information and disallowance

The Company is operating cookies that regularly stores and locates users’ information.

7) Purpose of operating cookies

The purpose of the cookie operation is to provide users with optimized information based on the data of users’ website visit and utilization as well as the number of users.

8) Cookie creation, confirmation and how to disallow

Each user has the option to allow or disallow cookie installation.
By setting an option on the web browser, a user may allow all the cookies, give confirmation every time a cookie is stored, or disallow any cookie storage. However, refusing to allow installation of cookies may lead to some limitation of service to the user.
-How to install cookies (if using Internet explorer 8.0) :Select “Internet Option” in the “Tool”. Click “Privacy” tab. Using “Setting”, users may set the level of allowing cookies as suitable for their own needs.
-How to view the cookie received (if using Internet explorer 8.0) :Select “Internet Option” in the “Tool”. Click “General” tab and select “Setting” of the Browsing History to check the files in “View Files”.
-How to disallow cookie installation (if using Internet explorer 8.0) :Select “Internet Option” in the “Tool”. Click “Privacy” tab. Using “Setting”, set it to the higher level, that is, “Block All Cookies”

9) Personal information manager and customer complaint center

To protect users’ personal information and handle personal information-related customer complaint, the Company has appointed a personal information manager and processor. Any inquiry related to personal information protection and management should be directed to the personal information processor for instant and adequate reply.
A) personal information management (protection) processor
-Division: A bussiness management department
-Contact: 82-2-2051-2706
-E-mail: yth@dkls.co.kr
-Manager : Yun Tae Ho

If you have any questions or comments about this Privacy Policy or our practices regarding your personally identifiable information, please contact us via e-mail or by phone.